SECTORS & CASE STUDIES
client:
National Early Learning Chain (60+ locations)
Challenge:
Frequent playground hazards and broken gates were causing emergency closures, costing the client in lost revenue and parent trust.
Solution:
MWT implemented a quarterly preventive maintenance program focused on outdoor areas, including certified playground audits (AS 4685) and rapid-response repairs within 4 hours of reporting.
Result:
Unplanned closures reduced by 32%
98% hazard resolution within 24 hours
Improved parent satisfaction scores in quarterly reviews
client:
Big-box Retail Chain (80+ stores nationally)
Challenge:
Store disruptions due to HVAC and plumbing breakdowns were hurting customer experience and sales.
Solution:
MWT deployed a reactive maintenance plan with licensed HVAC and plumbing contractors on call in all capital cities. A fast-track “First Time Fix” strategy was introduced.
Result:
Downtime incidents cut by 45%
98% first-call resolution achieved
Customer complaints fell by 60% in affected stores
client:
Independent K–12 School Network (10 campuses)
Challenge:
A fragmented maintenance process led to long wait times for trade services and high admin burden on school staff.
Solution:
MWT provided a bundled facilities package with one point of contact for all trade and grounds needs, along with a live client portal for transparent tracking.
Result:
Admin time reduced by 40%
Avg. response time dropped from 3 days to same-day
Full audit compliance achieved across all campuses
client:
Multi-tenant Commercial Office Group (6 sites across VIC and NSW)
Challenge:
Grounds and landscaping were inconsistent across sites, damaging tenant perception and affecting lease renewals.
Solution:
MWT introduced a standardised landscaping and turf care schedule across all properties, with monthly visual inspections and site reports.
Result:
Tenant satisfaction rose by 35%
Grounds-related complaints dropped to near zero
Improved property manager productivity, freeing up internal staff
client:
Government-Operated Health Clinics (Regional NSW)
Challenge:
Ageing infrastructure and non-compliant safety systems posed risks to staff and patients.
Solution:
MWT carried out a full compliance and safety audit, then scheduled phased upgrades (e.g., fire testing, WHS repairs) using in-house and CM3-approved contractors.
Result:
100% compliance with WHS and fire safety within 60 days
Zero clinic closures during upgrade works
Auditable reports delivered for internal government recordkeeping